Refund policy

Final Sale Policy

All purchases from KayMatCa Inc. are final sale. We do not accept returns, exchanges, or provide refunds once an order has been placed.

Damaged or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery at kaymatcainc@gmail.com with your order number and photos of the issue. We will review your case and, if approved, send a replacement at no additional cost.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaymatcainc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kaymatcainc@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Digital Products

All digital downloads (such as e-books or printable materials) are also final sale and non-refundable. Please ensure compatibility with your device before purchasing.

By completing your purchase, you agree to this Refund Policy.